Privacy Policy

Last updated: 25 Oct 2025

1. Introduction

Welcome to The Goose (“we”, “us”, or “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website [insert website URL] or use our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect and process the following types of personal data:

Contact Information – such as your name, email address, and phone number when you submit an enquiry or make a booking.
Booking Information – including dates of stay, number of guests, and any additional services you request.
Payment Information – processed securely through our third-party payment providers (we do not store card details).
Marketing Preferences – if you choose to subscribe to our mailing list or promotional offers.
Technical Data – such as your IP address, browser type, device information, and cookies when you browse our website.

3. How We Use Your Information

We use your personal data to:

Process and manage bookings and payments.
Respond to enquiries and provide customer support.
Send important booking information and updates.
Improve our website, services, and guest experience.
Send marketing emails (only if you have given explicit consent).

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

Contractual necessity – to perform our obligations when you make a booking or enquiry.
Legitimate interests – to manage our business and improve our services.
Consent – when you sign up for newsletters or marketing communications.
Legal obligation – to comply with UK laws and regulations.

5. Data Sharing and Disclosure

We do not sell your personal information.
We may share your data only with:

Trusted service providers (e.g. booking platforms, payment processors, email marketing tools) who help us operate our business.
Legal authorities if required to comply with law enforcement or legal processes.

All third parties are required to respect your data and use it only for the purposes we specify.

6. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes we collected it for — typically up to 6 years for legal and accounting purposes, unless a longer retention period is required by law.

7. Your Data Protection Rights

Under UK GDPR, you have the following rights:

To access the personal data we hold about you.
To request correction or deletion of your data.
To object to processing or withdraw consent.
To request data portability.
To lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

If you wish to exercise any of these rights, please contact us at [insert contact email].

8. Cookies

Our website uses cookies to enhance user experience and analyse website traffic. You can control or disable cookies through your browser settings.

For more information, please see our [Cookie Policy] (you can link this if you create one within Wix).

9. Security of Your Information

We take appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:
The Goose
Email: enquiries@thegooseinthewoods.com
Website: www.thegooseinthewoods.co.uk